Reference

Legal Clarity Before You Join

Clear account rules, DANA, OVO, GoPay, and QRIS wallet records, and local-law access terms sit on this Legal page so you know what applies before you open an…

Local-law accessDANA recordsCookie choicesAccount security
rupiahtotocom Legal Clarity Before You Join
LEGAL HELP

Reach Us About Account Terms

Legal questions move faster when you send the account detail we can verify: registered phone or email, last four characters of the wallet reference, and the page or term you want checked.

Live chat Use the chat bubble on mobile or desktop for quick questions about terms, cookie choices, or access status. We may ask you to confirm your registered phone or email before discussing account records.
WhatsApp support Message us during 09:00 to 23:00 WIB when a wallet receipt or login step needs human checking. Do not send your password; share only the reference code requested by our team.
Email requests Send account-rights requests to [email protected] with your registered email, account name, and the Legal topic in the subject. Email works well for data correction, record copies, or cookie questions.
ACCOUNT CARE

How We Handle Legal Requests

Your Legal request is handled through account verification first, not public chat. We check the registered contact, device session, and wallet context before changing data, closing access, or sharing records.

Data we keep

We keep registration details, login timestamps, device signals, wallet references, and support messages needed to run the account and answer Legal requests. We do not ask for your password in chat or WhatsApp.

Cookie choices

Cookies help remember session status, language display, and security checks. Where the device shows a cookie panel, you can adjust choices there; otherwise contact support and we will explain what applies.

Account security

Your password, OTP, and device sessions protect account access. If you see a login you do not recognise, go to Account > Security, change the password, and contact us with the timestamp.

Record changes

If your phone, email, or name entry is wrong, send a correction request from the registered email when possible. We may ask for extra confirmation before editing account records.

Wallet checks

For DANA, OVO, GoPay, and QRIS questions, we compare the amount, time, sender reference, and account name. This helps us separate duplicate receipts from records that need manual checking.

Retention requests

You can ask how long we keep account and wallet records by email. Some records may be held for dispute handling, security checks, or legal duties that apply in the relevant location.

Legal Questions Before You Start

These answers focus on account terms, privacy handling, eligibility, wallet records, and contact steps. They are written for you before you open an account or when you need to check a Legal setting already linked to your profile. For account-specific help, contact support with your registered detail.

Access depends on local law and is available only where local law permits. If your location does not allow this type of service, do not open or use an account, and contact us if you need clarification.

You accept the account terms, privacy handling, cookie use, wallet-record checks, and security rules. You also agree to keep one account, use accurate registration details, and protect your password and OTP.

Yes. Send the request from your registered email or contact live chat after login. We may verify your phone, email, recent device session, or wallet reference before we edit account data.

We use wallet references to match your account activity, answer payment disputes, and check suspicious receipts. The record usually includes time, amount, sender reference, and account link, not your password.

Cookies support login status, device security, and page settings. Where choices are available, you can adjust them on the device panel or ask support to explain the cookie categories linked to your session.

Change your password through Account > Security, then contact us by live chat, WhatsApp, or email. Share the timestamp, device type, and any wallet activity you did not start so we can check.

Email [email protected] or use live chat from the logged-in account. Include your registered phone or email, the request type, and any relevant DANA, OVO, GoPay, or QRIS reference.